Konyx — questions and answers

Question 1

Does Konyx replace our ERP?

Accepted Answer

No. The ERP stays the system of record for the order and the money. Konyx owns the work before the order exists — request, sourcing, RFQ, quotes, decision — and hands over a purchase order as a PDF and an email. There are no live ERP connectors in the current version; data comes in by spreadsheet export.

Question 2

Does the AI send anything on its own?

Accepted Answer

No. Konyx never sends an RFQ, awards a quote or issues an order automatically. The AI reads and drafts; a named person with the permission reviews the exact email and presses Send, and the same is true for every purchase order.

Question 3

How is our data kept separate from other companies'?

Accepted Answer

Each company's rows are isolated by row-level security in the database itself, enforced below the application: every tenant-scoped table has a forced policy, the application connects as a role that cannot bypass it, and an automated check fails the build if a table is missing its policy. Konyx staff manage a company through the same permission wall its own people use — never through a database console.

Question 4

Where does Konyx run?

Accepted Answer

The API and the database run on Google Cloud in the United States; the web applications and the public site run on Cloudflare. The browser never talks to the API directly — only the web application's own backend does, with a key the browser never holds.

Question 5

Which AI models does Konyx use, and what sees our data?

Accepted Answer

Konyx calls OpenAI models through their API for request extraction, clarifying questions, column mapping, filtering web search results and writing the audit narrative — behind an abstraction so the provider can change. Catalog matching, purchase history and vendor ranking are database queries and never leave Konyx. Every model call is recorded with who made it, which prompt version and what it cost.

Question 6

Do our vendors need an account?

Accepted Answer

No. A vendor answers an RFQ through the link in the email — no account, no password. They price each line, add lead time and terms, and can revise; every revision is kept.

Question 7

Can we send RFQs from our own email address?

Accepted Answer

Yes. A toggle on the send screen — and a per-company default — prepares each vendor's message for the buyer's own mail app. The buyer sends it and ticks the recipients; Konyx records it and the quotes still come back through the vendor's link.

Question 8

Does it work on a phone?

Accepted Answer

Yes, in the phone's browser, with nothing to install. Ask Konyx is built for a phone on the plant floor — voice, photos, the draft as a sheet — and every other screen, including the wide quote grid, stacks to fit a phone.

Question 9

How long does it take to get started?

Accepted Answer

Vendors and catalogs come in from one spreadsheet and the team from another, with problems shown before anything is committed. A pilot runs ninety days on one facility, and the baseline — a savings audit of your own purchasing history — is done before it starts.

Question 10

What does Konyx cost?

Accepted Answer

Pricing is set per company in the pilot conversation and is not published here. Each company runs on a plan with limits — people, RFQs a month, items per RFQ — that Konyx sizes to the company. The savings audit that opens a pilot puts the company's own number on the table first.

Question 11

Can Konyx find vendors we do not already use?

Accepted Answer

Yes. After the company's own vendors and the Konyx network have answered, Konyx searches the web for vendors who carry the part, reads their contact pages and shows them with reasons and a score. A found vendor is only emailed once a person picks it and checks the address.

Question 12

Who can issue a purchase order?

Accepted Answer

Anyone holding the po.issue permission, which a company grants through its own roles. Approval rules by amount or category are planned; until they ship, the issuer's permission is the control, and every order is on the log with who issued it.

Question 13

What is the Konyx network?

Accepted Answer

Vendors and catalogs that Konyx maintains and suggests beneath a company's own vendors, only when a catalog line matches the request. They are Konyx's data, not another customer's; choosing one copies it into the company's own list.

Question 14

Is Konyx a marketplace?

Accepted Answer

No. Konyx is software the buying company uses. Vendors quote directly to the company through a link, the company issues its own purchase order, and Konyx does not stand between them.

Question 15

Is there an API or an integration with our systems?

Accepted Answer

Not yet. There is no public API and no ERP connector in the current version. Email (from Konyx or from the buyer's own mailbox) and spreadsheet import are the integrations today; sending through Microsoft 365 or Gmail by API is planned. The one public machine interface is this knowledge catalog.

Question 16

What data do we need to give Konyx?

Accepted Answer

To start: a vendor list with contacts and their catalogs (one spreadsheet), the team (a five-column CSV) and, for the savings audit and last-paid prices, an export of purchasing history. Contracts, inventory and open orders are optional and come later.

Question 17

What if the AI reads a request wrongly?

Accepted Answer

Nothing happens until a person confirms the draft. Every field shows whether it was confirmed, inferred or unknown, the person can change any of it or answer a question, and the buyer reviews every line again before an RFQ goes out. Where the extraction came from is stored with the request.

Question 18

Can we see who did what?

Accepted Answer

Yes. Every action is written to an append-only log in the same transaction as the change — who, what, when — and shown in plain sentences on the request, the person and the company. Actions taken by Konyx staff are written as done by Konyx.

Questions and answers